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Privacy Policy

Privacy Policy

This Privacy Policy explains how Vivid Press processes personal data in connection with its website, inquiries, file submissions, orders, proofing, and related studio services. It applies to visitors, customers, and other individuals who interact with the site or communicate with us about photo and art printing services.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact

Subject to applicable law, you may request access to your personal data, correction of incomplete or inaccurate information, deletion of data that is no longer needed, restriction of certain processing, or information about how your data is used. Where processing depends on consent, you may withdraw it for future processing. Some requests may be limited when we must keep information for legal, accounting, or operational reasons.

Available rights may vary according to the legal basis and the type of information involved.

To exercise your rights, submit a clear request using the contact details in this policy and describe the information or action you are seeking. We may ask for additional details to verify your identity and locate the relevant records. We will respond within a reasonable period and in accordance with applicable law.

Requests are reviewed using reasonable steps to confirm identity and protect data from unauthorized disclosure.

We keep personal data only for as long as needed to handle inquiries, complete orders, maintain business records, resolve disputes, meet legal obligations, and support security or fraud prevention. When data is no longer required, we delete it or anonymize it where feasible. Some records may be retained longer if required by law or if necessary to establish, exercise, or defend legal claims.

Storage periods depend on the purpose of the record and any legal or operational need to keep it.

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version becomes effective when posted unless a later effective date is stated. We encourage periodic review of this page so you remain informed about current practices.

We may revise this notice when our practices, services, or legal obligations change.
01

How We Use Data

We use personal data to respond to inquiries, review uploaded files, prepare quotes, manage proof approval, produce printed items, arrange payment, coordinate collection or local delivery, maintain records, provide customer support, protect the website from misuse, and comply with legal obligations. We may also use limited technical data to improve site performance and understand general usage patterns.

Processing is limited to operational needs connected with the website and studio services.
02

Service Providers and Partners

We may share personal data with payment processors, website hosting and technical support providers, file handling or communication tools, and delivery or collection partners that help us operate the studio and fulfill orders. These parties may process data on our instructions and are expected to use it only for the services they provide. We do not sell personal data.

Service providers receive only the information needed to perform their assigned functions.
03

Legal Disclosures

We may disclose personal data when required to comply with law, court orders, tax or accounting obligations, lawful requests from public authorities, or to protect our rights, users, or business operations. We may also share information where necessary to investigate suspected misuse, enforce our terms, or respond to a legal claim.

Disclosure to public authorities is limited to lawful requests or mandatory compliance duties.
Contact Information

Contact Information

Privacy email
[email protected]
Privacy phone
+55 11 96861-6947
Mailing address
Rua da Cantareira, 6, 01024-000, São Paulo
Privacy contact
[email protected]

Use the contact details below for questions about this policy or your personal data.

Contact Page
01 · Collection

Data We Collect

We may process contact details, order information, uploaded image files, file specifications, proofing preferences, payment-related records, delivery or collection details, and communications sent through our website or by email. We also process limited technical data such as device and browser information, log data, and cookie identifiers where needed for site operation and security.

The categories of data collected depend on the inquiry, order, or support request submitted.
02 · Sources

How We Collect Data

We receive data when you submit an inquiry, upload files for review or production, request a quote, approve a proof, place an order, or communicate with us. Some data is generated automatically through website use, such as access logs, cookie data, and basic technical records. We may also receive payment confirmation or delivery status information from service providers involved in processing your request.

Information is obtained directly from users and from systems involved in site operation.
03 · Cookies

Cookies We Use

We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation, measurement, or user convenience.

Cookie use is limited to operational, preference, and analytics functions as applicable.
04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, through any site-level preference tools. Blocking certain cookies may affect form handling, file upload functions, or other parts of the website. Essential cookies may still be used where necessary for security and basic operation.

Browser settings can be used to limit or remove non-essential cookies.